asm

FAQ

Common questions before you start

Don't see your question? Reach the team through our contact form — we reply within one business day.

Where is my data stored?

Workspace data is hosted in Saudi Arabia, with daily encrypted backups to a secondary region. Transactional email is sent through a managed smtp2go account; invoices are issued and emailed automatically.

How long is the free trial? Do I need a credit card?

Seven days, no credit card required. You get full access to Composer, Calendar, Inbox, Studio, AI, and Analytics — same as the Pro plan. Add a payment method only when you decide to continue.

Which social platforms are supported?

X, Instagram, Facebook, LinkedIn, TikTok, Snapchat, and WhatsApp Business. Connect each account in seconds through a guided OAuth flow — no API keys, no developer setup.

Can I cancel anytime?

Yes. Cancel from your billing settings — your workspace stays active until the end of the current billing period. After that, you have 30 days to export or reactivate; the workspace is then archived and permanently deleted 30 days later, in line with GDPR and PDPL retention requirements.

Is VAT included in the price?

Prices on the pricing page are pre-VAT. Saudi VAT (15%) is added at checkout. A tax invoice is emailed automatically after every successful charge — forward it to your accounting team without any extra work.

Can I change my plan later?

Yes. Upgrade instantly from your billing settings — we prorate the difference for the rest of the current period. Downgrades take effect at the end of the current period so you keep what you paid for.

How do I get help?

Send a message from the contact page, use the in-app help shortcut, or open a ticket from the Error Center when something goes wrong. The Business plan gets priority response.

Which platforms support Arabic captions?

All of them. The composer detects right-to-left text automatically and previews each platform with the correct text direction. Hashtag suggestions adapt to whichever language you're writing in.

Do you support Hijri calendar dates?

No — every date in asm is Gregorian, by deliberate design. Mixed-calendar UIs introduced more scheduling ambiguity than they solved, especially for cross-team approvals. Cultural anchors (Ramadan and Eid handling, late-night peaks) are baked into the smart-queue scheduler instead, so you get the timing benefits without the date-format friction.

Don't see your question? Reach the team through our contact form — we reply within one business day.